Terms of Service

1. The service

Answerly provides an AI WhatsApp assistant that replies to customers on your own WhatsApp Business number through Meta's official WhatsApp Business Platform, records bookings, and passes certain chats to your team.

2. Your responsibilities

• Provide accurate business details and keep them up to date. The AI answers based on those details.
• Follow Meta's WhatsApp Business and Commerce policies, including not sending spam.
• Have a lawful basis for processing your customers' data.
• Keep access to your WhatsApp Business, Telegram, and Meta Business accounts secure.

3. AI limitations

• The AI can make mistakes. It only answers from the business details you provide, and passes the chat to your team when the answer isn't there.
• The AI doesn't give medical, legal, or financial advice.
• Final decisions about your services, prices, and promises to customers remain your responsibility.
• You can turn the AI off for a single chat or for your whole business at any time.

4. Fees and payment

• Subscriptions are billed monthly according to your plan. Prices are listed on the pricing page in Indonesian Rupiah.
• Each plan includes an AI reply quota per billing period. When it runs out, the AI stops replying until the next period; you can upgrade anytime by paying the price difference, and the current period's quota grows right away.
• Meta's WhatsApp message fees are not included in your Answerly subscription. Meta bills them directly to your WhatsApp Business account at Meta's current rates.
• Payments are processed by Midtrans (QRIS, virtual account, e-wallet, or credit card). The next invoice is sent 3 days before the period ends via Telegram and email.
• If an invoice is still unpaid 3 days after its due date, the AI is paused. Your WhatsApp number keeps working normally, and the AI resumes once the invoice is paid.

5. Cancellation and refunds

• You can cancel anytime. The service stays active until the end of the paid period, and you will not be billed again.
• Fees for the current period are not refunded on a pro-rata basis.
• Duplicate payments or billing errors on our side are refunded in full after verification.
• Send refund requests to our email. Refunds go back to the original payment method according to Midtrans and the payment provider.

6. Availability

We work to keep the service running, but it depends on third parties such as Meta, Google, and Telegram. Scheduled maintenance will be announced in advance where possible.

7. Data

Your customers' data remains your business's and is processed according to our Privacy Policy. After you cancel, you can request a copy or deletion of your data.

8. Prohibited use

Answerly may not be used for unlawful content, fraud, impersonation, spam, or anything that violates WhatsApp's policies. We may suspend the service if a violation occurs.

9. Limitation of liability

To the extent permitted by law, Answerly's liability for claims related to the service is limited to the subscription fees you paid in the last 3 months, and Answerly is not liable for indirect losses.

10. Governing law

These terms are governed by the laws of the Republic of Indonesia. We may update them with prior notice.